Cancellation and Return Policy World Wide.
At fookart store, we are committed to ensuring a smooth and transparent shopping experience. Please review our cancellation and return guidelines before placing an order.
Order Cancellation
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Cancellation Window: Orders can be cancelled within 24 hours of placing the order, or before they are shipped—whichever is earlier.
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How to Cancel: Send an email to dgarg6053@gmail.com with your order number and subject line “Order Cancellation Request.”
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Refund on Cancellation: If your order is eligible for cancellation, a full refund will be processed to your original payment method within 24 Hours.
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Post-shipment Cancellation: Once an order has been shipped, cancellation is no longer possible. However, you may refuse delivery or initiate a return once delivered.
Return Policy
We offer returns in accordance with Indian consumer protection guidelines.
Return Eligibility
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Timeframe: You must request a return within 7 days of delivery.
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Condition: Items must be unused, unwashed, in original packaging, and with all original tags/invoices intact.
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Return Not Accepted For:
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Innerwear, lingerie, or personal hygiene products
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Perishable or consumable items (e.g., food, beverages)
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Customized or made-to-order products
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Digital goods (e.g., software, e-books)
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Items marked as non-returnable on the product page
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Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at dgarg6053@gmail.com with photographs. We will offer a free replacement, exchange, or full refund after verification.
Return Process
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Email us at dgarg6053@gmail.com with your order number and reason for return.
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Once approved, we will arrange a reverse pickup through our logistics partner (subject to pin code availability).
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If reverse pickup is not available, we may ask you to self-ship the item and reimburse courier charges upon receipt.
Refunds
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Processing Time: Once we receive and inspect the returned item, refunds will be processed within 24 hours.
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Mode of Refund: Refunds are issued to the original payment method or as store credit, as per your preference.
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Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Currently, we do not support direct exchanges. If you need a different item or size, please return the original product for a refund and place a new order.
24 Hours Helpline Number
+918826975886